Articles
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The shared service center, the pinnacle for performance improvement in retailing
- June 4, 2017
- Posted by: admin
- Category: Articles
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Markets and shops have a very ancient history, dating back to antiquity. Retailing involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Over the last centuries change has always been a dominant driver in the retail landscape, but today the frequency and the scope of the changes are huge. Retailers
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How anarchy can boost productivity
- April 20, 2017
- Posted by: admin
- Category: Articles
Over the last 25 year I’ve been working as a business analyst in improvement consulting, helping larger businesses to improve performance in 3 fields: 1. Efficiency and productivity 2. Customer centricity 3. Employee engagement Despite all the technological improvements, every time we conduct a business review we find up to 45% efficiency-improvement potential, poor customer service and unhappy
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Happiness at work, a new fashionable HR buzzword, or a key success condition for high performing organizations?
- April 2, 2017
- Posted by: admin
- Category: Articles
Hedonistic happiness is very much last century. Happiness is not laying in a hammock on a tropical island sipping from a cocktail forever… It looks very tempting, but most of us would get bored after a couple of days I guess. If you look at the latest ranking of the happiest countries in the
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A burning platform has less to do with fear than with courage !
- February 22, 2017
- Posted by: admin
- Category: Uncategorized
A successful change program needs a burning platform, but it has nothing to do with fear, but all with courage. Without a burning platform it can be difficult to break the inertia in organizations. There are 1001 (good) reasons not to change. The goal of a burning platform is for senior management to convey the
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There are NO miracle solutions to improve meeting efficiency
- January 26, 2017
- Posted by: Gabriela Schellekens
- Category: Articles
Room for improvement: the meeting room Almost every single professional I know has issues of some sort with meetings, and feels a need to improve on this. If you google in how to improve meetings at work, 219.000.000 results show up. The majority being articles along the lines of what I wrote in my previous
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5 tips to dramatically improve meeting efficiency at your company
- January 24, 2017
- Posted by: Gabriela Schellekens
- Category: Uncategorized
Research shows that the average professional attends 62 meetings per month, and half of the time spent in meetings is time wasted. When I conduct interviews with clients, one of the most common complaints of the people I talk to in corporate environments is the time individuals spend in meetings, that they often feel is
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First line supervision is the key to success
- January 9, 2017
- Posted by: admin
- Category: Articles
Over the last 25 years we have been reviewing a lot of businesses in various sectors, but when observing behavior of first line supervisors and managers we see a constant behavior whatever the industry may be. In most organizations supervisors are spending most of their time doing (excess) administrative tasks or sitting many hours in
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Focus on what really matters !
- January 4, 2017
- Posted by: admin
- Category: Articles
The nice thing about management by exception is that efficiency killers are being identified rapidly and time is freed up to spend more wisely. Management by exception is often perceived as a bit of an old-fashioned technique, but a technique that when well implemented makes the organization a lot more agile. In this management control
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5 things hoteliers should learn from the sharing economy :
- December 19, 2016
- Posted by: admin
- Category: Articles
Instead of denying or hoping on legal miracles here are 5 things hoteliers should learn from the sharing economy: Offer each guest a personalized journey: Recent studies show that a large majority of travelers desire a unique experience. Far too often hotels offer only standard solutions. Concierges are sending guests to tourist traps rather
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2 good reasons to have a good fight at work !
- December 9, 2016
- Posted by: Gabriela Schellekens
- Category: Articles
How conflict avoidance can be harmful to your business In my last blogpost, I shared with you some easy to detect conflict avoiding behaviours & have you noticed how often people try and avoid conflict? In this post, I will elaborate on why avoiding conflict can have a negative impact on your business. As
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