The trends in the hospitality industry are moving at break-neck speed. The Corona crisis has resulted in a massive push for digitalization. In addition to the “stayers” like better operating margins, higher ADRs, better occupancy rates, and overall sales performance. “Personalization” has become a mandatory part of the business. After all, the customer desires a fully personalized experience. Hiring and retaining good staff has become challenging. There is a high level of drag from HODs on the needed transformational changes.
Housekeeping faces numerous business challenges, MICE cash flow management brings up concerns, the competition is fierce, and the customers are becoming more and more demanding. Money-making in this industry does not have to be complicated, provided the game is played skillfully. Leadership behavior and day-to-day organization are primordial. EffCo can help ensure that an agile organization is swiftly and persistently deployed, focusing on customers’ satisfaction, employees’ loyalty, and customer satisfaction.