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Retail

 

EffCo helps retailers to improve overall performance and become more agile and productive.

In a world where omni-channel and a holistic customer experience are central the store is more and more the moment of truth for any retailer.

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Store operations efficiency will have immediate results on both :

  • customer journey
  • efficiency

The challenges for retailers are enormous :

  • Less traffic in stores
  • Difficulties to find engaged staff
  • high personnel turnover
  • highly informed and critical consumers
  • endless marketplace

EffCo looks at retail store operation from a customer centric viewpoint and tackles all processes in-store :

  • Merchandising
  • Freight handling
  • Checkout
  • Signing
  • Customer Service
  • Active sales
  • Cleaning and maintenance

Typical results of an EffCo project are:

  • Better conversion rates
  • Higher productivity
  • Sales per man-hour improvement up to 25%retail_supermarket1
  • Decreased paperwork and better focus on core tasks in the stores
  • Reduction of working capital (stock levels and grey stocks)
  • Warehouse space reduction
  • Substantial savings in renegotiated supplier contracts
  • Faster implementation of Omni-channel strategies
  • Happier customers
  • Higher flexibility of staff
  • Improved checkout process
  • Better quality of sales (steering on contribution)
  • Better signing and planogram execution